Privacy Policy

Last Updated: 2026

At Auryenne, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us. It applies to all customers, including those located in Turkey, the European Union, and worldwide.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Trade Name / Brand: Auryenne (a brand of Lavi Tasarım)

Operator: Lavi Tasarım (Sole Proprietorship)

Address:  Yeni Mh. Uludağ Cd. No: 1 B blok D: 1 İnegöl/Bursa, TR, Türkiye

Email: info@auryenne.com

For all privacy-related requests or inquiries, please contact us at hello@auryenne.com.

2. Information We Collect

2.1 Information You Provide Directly

When you place an order or contact us, we collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information: processed securely by our payment provider iyzico. We do not store your full card details at any time.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referral source (via Google Analytics — see Section 4)
  • Cookies and similar tracking technologies (see Section 5)

2.3 Information from Third-Party Services

If you subscribe to our newsletter or marketing communications, your email and preferences will be stored and managed through Newsletter. Additional third-party services may be integrated over time; this policy will be updated accordingly.

3. Legal Basis for Processing Your Data

We only process your personal data where we have a lawful basis to do so. Depending on the purpose, we rely on the following legal grounds:

  • Performance of a contract (GDPR Art. 6(1)(b) / KVKK Art. 5(2)(c)): Processing your order, arranging delivery, sending order confirmations and tracking information, and handling returns.
  • Legitimate interests (GDPR Art. 6(1)(f) / KVKK Art. 5(2)(f)): Improving our website, detecting and preventing fraud, and protecting our business interests — provided these do not override your fundamental rights.
  • Consent (GDPR Art. 6(1)(a) / KVKK Art. 5(1)): Sending marketing emails and newsletters. You may withdraw consent at any time by unsubscribing via the link in any email or by contacting us.
  • Legal obligation (GDPR Art. 6(1)(c) / KVKK Art. 5(2)(ç)): Issuing invoices, complying with tax regulations, and responding to lawful requests from authorities.

4. How We Use Your Information

  • Order fulfillment: Processing payments, arranging shipment, sending order and tracking confirmations.
  • Customer support: Responding to inquiries, managing returns and exchanges.
  • Legal compliance: Issuing e-invoices (e-arşiv fatura), meeting tax obligations, responding to legal requests.
  • Website analytics: Understanding how visitors use our site via Google Analytics to improve user experience. Analytics data is aggregated and anonymized where possible.
  • Marketing: Sending newsletters and updates about new collections — only with your explicit consent. You can opt out at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help us provide a better experience.

Types of cookies we use:

  • Essential cookies: Required for basic website functions such as the shopping cart and checkout process. Cannot be disabled without affecting site functionality.
  • Analytics cookies (Google Analytics): Help us understand how visitors interact with our site. Data is processed by Google Inc. You can opt out via Google’s opt-out tool at https://tools.google.com/dlpage/gaoptout.
  • Marketing cookies: Meta Pixel, Google Ads
  • Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to complete a purchase.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We share your information only with trusted service providers who process it on our behalf, strictly for the purposes described in this policy:

  • Payment processor: iyzico — for secure payment processing.
  • Shipping and logistics: Courier and logistics partners — to deliver your order. Only your name and shipping address are shared.
  • Email / newsletter service: NEWSLETTER — for sending order-related emails and, with your consent, marketing communications.
  • Website analytics: Google Analytics — for anonymized website usage data.
  • Legal authorities: We may disclose your data if required by law, court order, or government request.

All third-party service providers are contractually required to protect your data and may only use it for the specific purpose for which it was shared.

7. International Data Transfers

Your personal data is processed primarily in Turkey. Certain third-party providers (such as Google Analytics and email services) may process data in countries outside Turkey and the EU. Where this occurs, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent protections.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

  • Order records and invoices: 10 years, as required by Turkish tax legislation.
  • Customer correspondence: 3 years from last contact.
  • Marketing data: Until you withdraw consent or unsubscribe.
  • Analytics data: As set by Google Analytics retention settings (default: 14 months).

After the applicable retention period, data will be securely deleted or anonymized.

9. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Right to access (KVKK Art. 11 / GDPR Art. 15): Request a copy of the personal data we hold about you.
  • Right to correction (KVKK Art. 11 / GDPR Art. 16): Request correction of inaccurate or incomplete data.
  • Right to erasure (KVKK Art. 7 / GDPR Art. 17): Request deletion of your personal data, subject to legal retention obligations.
  • Right to object (KVKK Art. 11 / GDPR Art. 21): Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to restriction (GDPR Art. 18): Request that we limit the processing of your data in certain circumstances.
  • Right to data portability (GDPR Art. 20): Receive your data in a structured, machine-readable format.
  • Right to lodge a complaint: You may file a complaint with the Turkish Personal Data Protection Authority (KVKK — www.kvkk.gov.tr) or, if located in the EU, your local data protection authority.

To exercise any of the above rights, email us at hello@auryenne.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including SSL encryption, restricted data access, and secure third-party payment processing.

No method of internet transmission is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities as required by law.

11. Children’s Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been submitted, we will delete it promptly. If you believe we hold data about a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites including social media platforms. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before submitting any personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the tools we use. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after any update constitutes acceptance of the revised policy.

14. Contact Us

For any privacy-related questions, requests, or complaints:

Email: hello@auryenne.com

Postal Address: Yeni Mh. Uludağ Cd. No: 1 B blok D: 1 İnegöl/Bursa, TR, Türkiye